How can we help you?

Frequently Asked Questions

Booking information

Is it safe to book a ticket online?

Can I book connecting flights?

I had almost finished the booking when I received the message "Session Expired". What does it mean?

What should I do if two passengers within one reservation have the same name (e.g. father and son)?

My partner and I just booked a flight but we will have gotten married by the time we travel and the booking contains my wife’s maiden name. What shall we do?

Which transactions are charged with the Call Centre Transaction Fee?

How can I travel with my child?

Are infants entitled to a baggage allowance?

Can children under 14 travel alone?

How can I take an infant car seat on board?

What should I do if my credit card was rejected?

When is my booking confirmed?

What forms of payment does Wizz Air accept?

When do I have to transfer the money if I pay by bank transfer?

How do I know if Wizz Air received my bank transfer payment?

I booked a flight and the amount debited from my credit card is incorrect. What shall I do?

Why is a different amount charged on my credit/debit card than the final price on my booking confirmation?

I booked yesterday but the fares are cheaper today. How can I claim the difference?

I reserved a flight requesting bank transfer payment, but I would like to change this and pay by credit card instead. Is it possible?

I have entered wrong details of my travel documents during online check-in. What shall I do ?

I checked in for my outbound flight, but I can not check in for the return, why ?

Do I have to print the confirmation e-mail or my travel plan and present it during check-in?

I provided my national ID number during online check-in and printed my boarding pass. Can I travel with my passport instead?

I did not have to provide travel document details during my online check-in. Why?

I tried to check in online but couldn't. What shall I do?

I tried to check in using my mobile app, but it says that the airport cannot accept mobile boarding cards yet. What should I do?

Do I always have to pay for airport check-in?

I booked an extra seat for my musical instrument. Can I check in online?

Does my small child need to be checked in?

How do I check in my baggage at the airport if I already checked in online?

Can I make changes to my reservation or purchase services after I checked in online?

Travel information

How can I be sure that my cabin baggage will be carried in the cabin?

My hand luggage went to the hold and my medicine/jewellery/laptop was stolen/damaged. Can I receive any compensation? Do the 'excluded from hold baggage limitations' apply to my case?

What shall I do if my bag goes to hold and I have my food in it?

Can I get a refund on my unused checked baggage fee?

I already have a reservation. How do I buy additional items of baggage?

Is checked-in baggage included in the price of my flight?

I booked a heavy (32 kg) check-in bag and I would like to add another, light checked-in bag (20kg) for the same flight. How can I do that?

Can I carry liquid in my cabin bag?

How can I carry my medication?

Can I carry my pet on Wizz Air flights?

How can I carry fragile items such as kitchenware or items of an unusual shape or size?

What should I do if my baggage has been damaged during the journey?

What should I do if my baggage is lost?

I left my belongings on board. Who should I contact?

Can I carry a small handbag or my laptop bag as well as my carry on bag?

Can I bring my valuables onboard?

What if I have a smaller bag? Can it take my backpack on board?

Can I take a small bag with me in the cabin if I check-in my hand luggage?

If I have only a hand luggage and I checked-in online, do I still have to go to the check-in desk?

Can I still carry a coat, towel or blanket into the cabin?

What will happen to my trolley bag if due to operational restrictions it has to be placed into the cargo hold?

If I have only one small item which is within the dimensions of 40 x 30 x 20 cm will I be allowed to take it on board if I don't buy WIZZ Priority? Is there a weight limit for the small item?

What happens if my carry-on bag (40 x 30 x 20 cm) doesn't fit in the sizer?

What happens if my trolley bag (max. 55 x 40 x 23 cm), which I purchased with WIZZ Priority, does not fit into the sizer?

Is it allowed to bring a woman’s bag instead of a backpack?

How do I purchase baggage online?

Can I bring an additional carry on bag if I am traveling with infant?

If I add WIZZ Priority service, do you guarantee that I can take my carry-on bag and trolley bag into the cabin during the flight? How can I be sure these will travel with me on board?

If I don't add WIZZ Priority to my reservation, how can I take my medicine, documents, and my money into the cabin? Can I take another bag, e.g. a purse?

What if WIZZ Priority is sold out?

Where should the carry-on bag (max 40 x 30 x 20 cm) be placed on board?

How many pieces of baggage can I check in?

Can I take my ski/snowboard equipment with me?

Can I bring both ski and snowboard equipment with me?

Can I bring my ski/snowboard equipment without a package?

What happens if my ski/snowboard equipment is damaged after the flight?

Can I add ski/snowboard equipment after my booking is done?

What kind of sport equipment can I take with me?

Am I able to take not only my ski, but also my helmet, boots, etc.?

Can I bring my avalanche backpack with me?

Is it guaranteed that I will be able to take my sport equipment with me?”

What are the maximum dimensions of the object I can carry with me buying extra seat?

CAN I TAKE MY HOVERBOARD WITH ME?

CAN I TAKE MY DRONE WITH ME?

AM I ALLOWED TO TAKE ELECTRONIC CIGARETTES (E-CIGARETTES) ON BOARD?

CAN I TRAVEL WITH A MOTORIZED SUITCASE?

How can I select my seat?

Which seats can I select from?

Wizz Air changed my flight. What happens to my selected seat?

I changed my flight. What happens to my selected seat?

Where are my seats located on the aircraft?

Is there a special place for infant car seats onboard the aircraft?

Will cabin crew help me secure the car seat?

*How many adults/children can travel with an infant to enjoy free priority boarding?

How can I receive special assistance?

Can I use my own wheelchair to get to the aircraft?

Can I use my own oxygen device during the flight?

I am asthmatic. Can I carry my inhaler with me?

Does my heart condition prevent me from traveling?

Does my illness prevent me from travelling?

I am diabetic. Can I take insulin on board?

I am blind. Can I take my dog with me?

I have impaired vision, can I make a claim?

My leg is broken. Can I still fly?

Prices & discounts

How can I submit a claim?

My flight has been changed by Wizz Air - what should I do?

Do I receive an invoice?

WIZZ Memberships

WHAT IS ALL YOU CAN FLY?

WHERE CAN I FLY WITH ALL YOU CAN FLY?

WHAT IS INCLUDED IN THE MEMBERSHIP IN TERMS OF BAGGAGE?

WHEN CAN I START MY MEMBERSHIP?

HOW DO I BOOK WITH MY ALL YOU CAN FLY MEMBERSHIP?

CAN I BOOK TWO SINGLE TRIPS INSTEAD OF A ROUNDTRIP?

CAN I MODIFY MY BOOKED FLIGHTS?

I CANNOT FLY/MISSED MY FLIGHT, WHAT CAN I DO?

WHAT HAPPENS IF MY FIRST FLIGHT IS CANCELLED?

CAN I BOOK MORE FLIGHTS PER DAY?

IS THERE A WITHDRAWAL PERIOD?

CAN I CANCEL MY MEMBERSHIP?

HOW CAN I BOOK FLIGHTS WITH ALL YOU CAN FLY?

WHAT IF WIZZ AIR DOES NOT FLY FROM/TO MY AIRPORT OF PREFERENCE ANYMORE?

DOES ALL YOU CAN FLY GUARANTEE THAT I CAN BOOK FLIGHTS WITHOUT LIMITATION?

CAN I BOOK FROM AN ISRAELI AIRPORT?

WILL MY MISSED FLIGHTS ('NO-SHOWS') CARRY OVER WHEN MY SUBSCRIPTION IS RENEWED FOR ANOTHER YEAR?

My membership was cancelled because I had more than 2 no-show flights. Can I purchase AYCF for another year and renew my membership?

Can I still renew my membership if I missed the renewal window?

What is WIZZ MultiPass?

What benefits do I get with WIZZ MultiPass?

How do I get my WIZZ MultiPass?

What type of plans are available?

If I choose a plan with a luggage, will it be added to all of my flights?

Can I add luggage/seat/ service to my booked flight?

When can I start my subscription plan?

How do I book with WIZZ MultiPass?

Can I book a connecting flight e.g. MIX & MATCH with my WIZZ MultiPass?

Can I book two single trips instead of a round trip?

Can I modify my flights booked with WIZZ MultiPass?

Can I change the composition of my plan?

What happens if my flight is delayed for more than 5-hours?

What happens if my flight is cancelled?

I have problems with my rebooking process/refund, what should I do?

Can I transfer my WIZZ MultiPass to someone else?

Will the price of my subscription change through the 12-month period?

I have not used my flight in the given month, can I have a refund/ move it to the next month?

What taxes and fees are included in the monthly payment?

Can I modify my registered credit card?

What happens if my payment is not successful or if my payment is overdue?

WITHDRAWAL PERIOD

Can I cancel my subscription plan?

Where can I fly with WIZZ MultiPass?

How do I pay for my WIZZ MultiPass?

AFTER THE MANDATORY SUBSCRIPTION PERIOD, WILL MY SUBSCRIPTION PLAN AUTOMATICALLY RENEW?

Will I be notified that the Subscription Period is coming to the end?

Can I change between subscription plans, e.g. from the Polish plan to the Albanian plan?

What is First-Month fee and how does is work for an annual membership?

Will the First-month fee be charged again everytime a new year of membership starts?

Can I have both Italy International and Italy domestic plans at the same time?

What is the difference between the Italy international plan and Italy domestic plan?

When can I buy privilege pass membership?

Can I use the benefits of this membership for the rest of my family?

Can I change the name of the membership's holder?

WIZZ Services

Can I amend or cancel my booking?

How can I access my booking details online?

When will I receive my booking confirmation?

Need an Invoice?

How do I subscribe to your newsletter?

How can I finalise my booking?

What happens if the flight schedule changes while the fare is held?

Is Fare Lock available for all flights?

Is Fare Lock refunded if the flight is cancelled?

How can I pay for the Fare Lock?

Is Fare Lock available during promotions?

How can I lock a fare?

I can't log in, what should I do?

I can't find my booking. Why is that?

I made a mistake during the registration process. What should I do?

WHAT FORMS OF PAYMENT CAN BE USED?

WHAT IS THE LATEST TIME CHECK-IN HAS TO BE COMPLETED ONLINE?

CAN I CHECK-IN WITHOUT FINALISING ALL NAMES?

IF I SELECTED PLUS FARE AND ADDED A FLEXIBLE TRAVEL PARTNER, CAN I STILL USE THE AIRPORT CHECK-IN?

CAN I CORRECT THE NAMES ONCE THEY ARE COMPLETED?

CAN I MAKE A RESERVATION WITHOUT FILLING IN ANY NAMES?

WHAT HAPPENS IF I DO NOT PROVIDE THE NAME OF ANY OF THE FLEXIBLE TRAVEL PARTNERS WITHIN THE DEADLINE?

CAN I ADD A FLEXIBLE TRAVEL PARTNER AFTER CREATING THE BOOKING?

I SELECTED THE FLEXIBLE TRAVEL PARTNER SERVICE AND I CAN NOT SELECT AIRPORT CHECK-IN. WHY ?

IS THIS SERVICE AVAILABLE TO ALL BOOKINGS?

WHAT HAPPENS IF NOT ALL NAMES OF THE PASSENGERS ARE PROVIDED UNTIL CHECK-IN?

Can I combine my Café & Boutique Voucher with other payment methods?

Can I use my Café & Boutique Voucher on a different flights?

Are there any fees associated with Café & Boutique Voucher?

Can I make a purchase in a different currency using Café & Boutique Voucher?

How do I use my Café & Boutique Voucher?

How do I contact customer support about my Café & Boutique Voucher?

Can I transfer my Café & Boutique Voucher to someone else?

Can I check in with the app?

Can I select my baggage and check-in preferences via the app?

How much does this app cost?

Can I change my reservation via the app?

What are the features of the app?

What languages are available in the app and how to change the language?

How can I become a WIZZ Discount Club member?

Can I add services via this app?

Can I use this app on my mobile?

I forgot my password. Can I reset it with the app?

What payment options are available in the app?

Can I add services or baggage to an existing booking via this app?

Can I use/validate Privilege Pass on the app?

How to redeem a voucher in the app?

When do I have to provide you with passenger names?

Partner services Terms & Conditions

Can I amend or cancel my booking?

How can I access my booking details online?

When will I receive my booking confirmation?

Where can I find specific information on the car park?

What if my flight is delayed and I am not able to return within the booking times stated?

What is an additional service?

I have changed my flight recently, have my additional services changed automatically as well?

I have booked travel insurance and I want to cancel my reservation. How can I do this?

I've booked an additional service, can I receive an invoice for this?

I want to cancel my reservation, is it possible to get a refund for the additional services booked?

I have reserved an additional services, but it was nor provided to me. Can I request a refund?

How can I get credit in my WIZZ Account after a reservation on Booking.com?

The points that I have collected with my co-branded credit card are not allocated to my WIZZ Account, what can I do?

I have a complaint relating to additional services. What should I do?

Can I cancel my purchase?

Can I exchange my tickets for a different date or show?

What happens if an event for which I purchased tickets is cancelled?

What happens if an event I purchased tickets for is postponed?

How can I view the tickets I have purchased?

Can I add more tickets to my existing order?

I didn't receive my Coras confirmation email. What should I do?

I deleted my Coras confirmation email by mistake. What should I do?

I have received a confirmation email but there is no voucher attached or it will not download?

What is the difference between Stalls, Circle and Balcony etc.?

Which seating area is considered the best?

What is the relation between the price of the ticket and the seating area?

What is a 'restricted view' seat?

Can I record or take photos of the show?

What time should I arrive at the venue for the show?

Where can I find event information (eg. Start time, duration etc.)?

Is there a limit on the number of tickets I can buy for a show?

Is there a dress code for theatre?

How do I confirm my booking?

Are tickets for home or away supporters?

Can I record or take photos inside any venue?

What time should I arrive at the match?

Where can I find all information about my match (eg. Start time, duration etc.)?

Is there a limit on the number of tickets I can buy for a match?

What are the venue’s regulations and code of conduct?

How do I know what is included or excluded from my purchase?

Can I record or take photos at any attraction or museum?

How will I receive my tickets?

Are tickets sat together?

What information should I take with me to enter the match?

The tickets are booked under my name. Can I change the name of the person attending the match?

I’ve booked a time slot, what time should I arrive?

Are my tickets only valid for the time slot chosen?

What information should I take with me to enter the attraction?

The tickets are booked under my name. Can I change the name of the lead traveller?

Does the venue have wheelchair access?

Do all venues have wheelchair access or provide special assistance?

Do all attractions have wheelchair access or provide special assistance?

Are there any age restrictions to the shows?

Are the shows suitable for children?

Are there any child or student discounts?

Are there any age restrictions to any matches?

Are the matches suitable for children?

Are there any age restrictions to any tour and attraction?

Are the tours and attractions suitable for children?

Can I make changes to my booking?

What happens if a match for which I purchased tickets is cancelled?

What happens if a match I purchased tickets for is postponed or date / time is changed?

What happens if an attraction for which I purchased tickets is cancelled?

What happens if an attraction I purchased tickets for is postponed?

Why am I receiving WIZZ Shop&Fly emails after booking with WIZZ?

Is WIZZ Shop&Fly available in all markets?

How is my data managed when on WIZZ Shop&Fly?

Why is the pricing different on WIZZ Shop&Fly vs the retailer website?

Where will my purchases be delivered?

Can I opt out of future curation emails?

Are the prices I see on WIZZ Shop&Fly more expensive than shopping at the retailer itself?

What is Trustly?

How is it different from card payments?

How secure is Trustly and will they store my data?

Is Trustly licensed?

What do I need to pay with Trustly?

Why should I use Trustly?

Is Trustly free?

Does Trustly offer support?

Need more help?